Direct Debit cancellations must be emailed before the 15th of the month. Any requests after that date will be processed the following month. If you wish to cancel your subscription, please get in touch with us at firstname.lastname@example.org so we can process your cancellation.
Unfortunately, refunds can not be given for any sessions missed due to holiday, illness, injury or retrospectively for sessions missed before notice of the decision to leave is notified. We hope you understand that in such cases, we are obliged to pay out the staff and establishment costs of that session, and there is no opportunity to offer the missed sessions to another child.
We will always make a refund when we have made an error in calculating any amount due or if an event or class is cancelled. We will also make a refund where you have made an overpayment error to the extent of the overpayment.
If you have purchased clothes or other club items from the shop we will will be able to refund them if they are new or unused. If you wish to return an item, please ensure it is unused and unworn.
Personalised items such as clothing or certificates can not be returned.